Customer Care
Your Rights to Know and
Our Duty of Disclosure
what do you want to know?
HOW TO MAKE ORDER
Click on a product that you like check details.
Read, Check product details, options, prices, availability, verify any detail.
Click correct product's item option and Add quantity to order and Click "Add to Bag"
Find more products (if you wish) and repeat the same process explained above.
Click on shopping cart to check your order details
Provide email address to sign in as a buyer and proceed to check out.
Select delivery options available for your chosen product/s and your location
Select payment option and proceed to online or offline payment procedures.
by Completing the order, you will be notified by email about order details and invoice.
Delivery and Collection
Modes of Payment
Exchange and Return
Reliable Store (Pvt) Limited believe in and practice fair-play. We will, therefore, consider case by case basis on the requests for exchange or return and refund in provisions to the terms and conditions detailed in a separate link (also named as "Exchange & Return") in the footing on the bottom of every page.
Please be informed that It is the duty of the customer to read, understand and agree to the terms and conditions before making any order.
Request an Exchange or Return
Fill out the form to make a request to exchange or return an item from your order within 3 days from the date of delivery and click submit.
Warranty Claim or Repair Services
When you purchase a product from our online store, it comes with a warranty card that outlines the specific terms and conditions applicable to that product. To ensure your warranty is honored:
Keep the Warranty Card Safely:
The warranty card issued with your product is essential for claiming any warranty service.
Follow Instructions:
Read the warranty card carefully for details regarding coverage, limitations, and the duration of the warranty.
Provide Proof of Purchase:
Always retain your invoice or receipt from the online store and the original warranty card (issued along with the delivered product), as it may be required for verification.
Contact Us First:
If your product requires warranty service, contact our customer support team with your order details and warranty card information.
Adhere to Warranty Conditions:
Ensure that the product is used according to the guidelines specified in the warranty card; failure to follow these may void the warranty.
Authorized Service Only:
Warranty service should be obtained directly from our service centre or through authorized service centers
or as instructed in the warranty card.
Visit Our Showroom
You can check the products physically and be satisfied further before purchase.
Open hours
Monday-Friday:
9:10 AM — 5:00 PM
Saturday
9:10 AM — 1:00 PM
Sunday & Merchantile Holidays:
CLOSED